Privacy Policy

Atelier Dualité values your privacy and is committed to protecting your personal information with transparency, care, and security.

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Privacy Commitment

This Privacy Policy explains how your information is collected, used, stored, and protected when interacting with our website, products, and services.

By accessing or purchasing from Atelier Dualité, you agree to the practices outlined below.

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Information We Collect

When you visit our website or place an order, we may collect personal information including but not limited to:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order history
Device and browsing information
IP address and website interaction data

This information is collected solely for operational, transactional, and customer service purposes.

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How Your Information Is Used

Your information may be used to:

Process and fulfill orders
Provide shipment updates and tracking information
Communicate regarding purchases or customer support inquiries
Improve website functionality and customer experience
Prevent fraudulent transactions or unauthorized activity
Maintain internal business records
Send marketing or promotional communications if voluntarily subscribed

Atelier Dualité does not sell or rent customer information to third parties.

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Payment Security

All payments processed through Atelier Dualité are handled through secure third-party payment providers.

Sensitive payment information is encrypted and not stored directly by Atelier Dualité.

While we implement commercially reasonable safeguards to protect your data, no method of electronic transmission or storage can be guaranteed as completely secure.